This Privacy Policy explains how HomePhone, operated by EDNA LABS LLC (“HomePhone,” “we,” “us,” or “our”), collects, uses, shares, and protects information when you use the HomePhone website, mobile application, and related services.
By using HomePhone, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Account information
When you create a HomePhone account, we may collect information such as:
- Your name
- Your personal mobile phone number
- Your email address, if provided
- Your account authentication information
- Your household name and household membership
Phone number verification
We may send a one-time verification code to your mobile phone number to confirm that you control the number associated with your account.
Household information
HomePhone allows users to create or join a shared household. We may collect information about household members, invitations, permissions, membership status, and the shared HomePhone number assigned to the household.
Calling and messaging information
To provide the HomePhone service, we may process information related to calls and text messages sent to or from a household’s shared HomePhone number. This may include:
- Calling and messaging phone numbers
- Call timestamps and call duration
- Message timestamps and delivery status
- Text message content
- Call routing and participation information
- Voicemail or recordings, if those features are enabled
Household members with access to a shared HomePhone number may be able to view shared conversations and information about calls handled by other household members.
Device and usage information
We may automatically collect technical information such as:
- Device type and operating system
- Application version
- IP address
- Device identifiers
- Crash reports and diagnostic information
- Features used and interactions with the service
Support communications
If you contact us for support, we may collect your contact information, the contents of your request, and any information you provide while we assist you.
2. How We Use Information
We may use the information we collect to:
- Create and manage HomePhone accounts
- Verify mobile phone numbers
- Create and operate shared household phone numbers
- Route incoming calls to household members
- Send and receive text messages
- Display shared household conversations
- Process household invitations
- Provide security and account notifications
- Prevent fraud, abuse, and unauthorized access
- Maintain and improve the service
- Respond to support requests
- Comply with legal and regulatory obligations
3. SMS and Telephone Communications
HomePhone may send transactional text messages to users for account verification, household invitations, security notifications, support, and other service-related purposes.
HomePhone does not use these messages to send third-party advertising or unrelated promotional content.
Message and data rates may apply. Message frequency varies depending on account activity. You may reply STOP to opt out of supported automated messages and HELP for assistance.
Opting out of certain operational messages may prevent some HomePhone features from functioning correctly.
4. How We Share Information
We do not sell your personal information.
We may share information with service providers that help us operate HomePhone, including providers of:
- Telephone and messaging infrastructure
- Cloud hosting and data storage
- Authentication and account security
- Error monitoring and analytics
- Customer support
- Payment processing, if paid services are offered
These service providers may only process information as necessary to provide services to us and are subject to their own contractual and legal obligations.
Twilio
HomePhone may use Twilio to provide telephone number, voice calling, phone verification, and SMS functionality. Information necessary to provide these services may be processed by Twilio.
Household members
Information associated with a shared HomePhone number may be visible to other members of the same household. This may include message content, contact phone numbers, call history, and information identifying which household member sent a message or joined a call.
Legal requirements
We may disclose information if we reasonably believe disclosure is necessary to:
- Comply with applicable law or legal process
- Respond to lawful requests from public authorities
- Protect the rights, safety, and security of HomePhone or others
- Investigate fraud, abuse, or violations of our terms
Business transfers
Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
Mobile information and messaging consent
Mobile phone information, SMS opt-in data, and messaging consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
We may share information with service providers that help us deliver messages and operate HomePhone, but only as necessary to provide those services.
5. Data Retention
We retain personal information for as long as reasonably necessary to provide HomePhone, comply with legal obligations, resolve disputes, maintain security, and enforce our agreements.
Retention periods may vary depending on the type of information and the purpose for which it is processed.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction.
No online service or method of electronic storage can be guaranteed to be completely secure.
7. Your Choices
Depending on the features available in your account, you may be able to:
- Update your account information
- Leave a household
- Remove household members if you are an owner or administrator
- Disable certain notifications
- Reply STOP to supported automated text messages
- Request deletion of your account
Some information may be retained where required for legal, security, fraud-prevention, or operational purposes.
8. Children's Privacy
HomePhone is not directed to children under 13, and children under 13 may not create an independent HomePhone account.
A parent or legal guardian may permit a minor to participate in a household where allowed by applicable law and supported by the service.
9. United States Service
HomePhone is currently intended for users in the United States. Information may be processed and stored in the United States.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date and may provide additional notice where appropriate.
11. Contact Us
Questions about this Privacy Policy may be sent to:
EDNA LABS LLC
Email:
[email protected]