Home Phone

Privacy Policy

Last updated: August 24, 2026

This Privacy Policy explains how Home Phone, operated by EDNA LABS LLC (“Home Phone,” “we,” “us,” or “our”), collects, uses, shares and protects information when you use the Home Phone website, mobile application and related services.

By using Home Phone, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Account information

When you create a Home Phone account, we may collect information such as:

  • Your name
  • Your personal mobile phone number
  • Your email address, if provided
  • Account authentication information
  • Your household name and household membership

Phone number verification

We may send a one-time verification code by text message to a mobile phone number you provide in order to confirm that you control that number.

We may process information related to verification attempts, including the phone number, verification status, timestamps and technical information necessary to prevent fraud and abuse.

Household information

Home Phone allows users to create or join a shared household. We may collect information about household members, invitations, permissions, membership status, paired devices and the shared Home Phone number assigned to the household.

Emergency address information

To support emergency calling, we collect the physical address where your Home Phone service is primarily used. This address is used to route emergency calls to the appropriate emergency service provider and may be shared with telecommunications providers, emergency service providers and public safety authorities as necessary to provide emergency calling functionality.

You are responsible for keeping this address current. An outdated emergency address may result in emergency calls being routed incorrectly.

Calling information

To provide Home Phone, we may process information related to calls made to or from a household's shared Home Phone number. This may include:

  • Calling phone numbers
  • Call timestamps
  • Call duration
  • Call status and history
  • Call routing information
  • Information about household members or devices participating in a call
  • Voicemail or recordings if those features are offered and enabled

Household members with access to a shared Home Phone number may be able to view call history and information about calls handled by other household members.

Device and usage information

We may automatically collect technical information such as:

  • Device type and operating system
  • Application version
  • IP address
  • Device or installation identifiers
  • Push notification and calling-related device tokens
  • Crash reports and diagnostic information
  • Features used and interactions with the service

Payment information

If you purchase a paid Home Phone subscription, payment information may be processed by our payment providers. We may receive information about your subscription, transaction status, renewal status and related billing information.

Support communications

If you contact us for support, we may collect your contact information, the contents of your request and any information you provide while we assist you.

Waitlist information

If you join the Home Phone waitlist through our website, we collect the email address you provide in order to send you updates about Home Phone. You may unsubscribe from these communications at any time.

2. How We Use Information

We may use the information we collect to:

  • Create and manage Home Phone accounts
  • Verify mobile phone numbers
  • Create and operate shared household phone numbers
  • Manage household memberships and permissions
  • Pair and manage household devices
  • Route incoming and outgoing calls
  • Route emergency calls to the correct emergency service address
  • Allow household members to answer and join calls
  • Maintain call history
  • Process household invitations
  • Manage subscriptions and billing
  • Provide security and account notifications
  • Prevent fraud, abuse and unauthorized access
  • Maintain, troubleshoot and improve the service
  • Respond to support requests
  • Comply with legal and regulatory obligations

3. Phone Number Verification Messages

Home Phone may send a one-time verification code by text message when you request verification of a mobile phone number.

By requesting a verification code, you consent to receive the verification message at the phone number you provide. Message and data rates may apply.

Home Phone does not use phone verification messages for third-party advertising or unrelated promotional marketing.

4. How We Share Information

We do not sell your personal information.

We may share information with service providers that help us operate Home Phone, including providers of:

  • Telephone infrastructure
  • Phone number verification
  • Push notifications
  • Cloud hosting and data storage
  • Authentication and account security
  • Error monitoring and analytics
  • Customer support
  • Payment and subscription processing

Twilio

Home Phone uses Twilio to provide telephone numbers, voice calling and mobile phone number verification. Information necessary to provide those services may be processed by Twilio.

Household members

Information associated with a shared Home Phone number may be visible to other members of the same household. This may include phone numbers, call history, call status, and information identifying which household members participated in a call.

Legal requirements

We may disclose information if we reasonably believe disclosure is necessary to:

  • Comply with applicable law or legal process
  • Respond to lawful requests from public authorities
  • Protect the rights, safety and security of Home Phone or others
  • Investigate fraud, abuse or violations of our terms

Business transfers

Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

5. Data Retention

We retain personal information for as long as reasonably necessary to provide Home Phone, comply with legal obligations, resolve disputes, maintain security, prevent fraud and enforce our agreements.

Retention periods may vary depending on the type of information and the purpose for which it is processed.

6. Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure or destruction.

No online service or method of electronic storage can be guaranteed to be completely secure.

7. Your Choices

Depending on the features available in your account, you may be able to:

  • Update your account information
  • Leave a household
  • Remove household members if you have permission
  • Manage household devices
  • Disable certain notifications
  • Manage or cancel your subscription
  • Request deletion of your account

8. Children's Privacy

Home Phone is not intended to allow children under 13 to independently create or manage an account.

A parent or legal guardian may create or manage access for a minor as part of the parent's or guardian's Home Phone household where supported by the service and permitted by applicable law.

9. United States Service

Home Phone is currently intended for users in the United States. Information may be processed and stored in the United States.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date and may provide additional notice where appropriate.

11. Contact Us

Questions about this Privacy Policy may be sent to:

EDNA LABS LLC
Email: [email protected]